Terms and conditions

Park4Me lets you start and stop paid street-parking sessions. In the phone app you always start and stop them yourself. Automatic parking is an optional, experimental feature that runs only in the Park4Me car app on supported Android Automotive head units. It determines the tariff zone from your location and computes the cost from public tariff data (RDW and Gemeente Amsterdam). We take care with zone and tariff data, but it can sometimes be wrong or out of date.

You need an account with a verified email address, or Google or Apple sign-in. Keep your login details private; you are responsible for sessions started from your account. You must be at least 18 and able to enter into a contract.

• You pay the municipal tariff of the zone you park in. The price applies from the moment the session starts until it ends.
• Sessions are billed by the second. A session that ends within 60 seconds is free. Once it has lasted longer than 60 seconds, it is billed in full from its real start time.
• Where a zone is sold as a day ticket, it is charged per day ticket, the same way a parking meter would charge it. The cost calculation takes the zone's maximum stay into account.
• Park4Me may charge a service fee per paid parking session. If it does, the amount is shown in the app before you start. Free sessions never carry a fee.
• The amount calculated by our backend is the amount charged. You can see every session, with its start, end and cost, in the app.

• Top-ups. Parking is paid from a prepaid wallet. You top it up in the app with iDEAL, processed by Mollie under its own terms. Minimum and maximum top-up amounts are shown in the app.
• Balance. Your balance never goes below zero. If a session costs more than your balance, the difference is recorded as an outstanding amount. You cannot start a new session until it is paid; your next top-up settles it first.
• Auto top-up. You can opt in to automatic top-ups. You then authorise a SEPA Direct Debit mandate through Mollie, and when your balance runs low we collect a fixed top-up amount (shown in the app) from your bank account. You can turn auto top-up off and revoke the mandate in the app at any time.
• SEPA rights. Under SEPA rules you can ask your bank to reverse a direct debit within 8 weeks, or within 13 months for an unauthorised debit.
• Chargebacks. If a top-up is reversed or charged back, the reversed amount is removed from your wallet. Any shortfall becomes an outstanding amount that must be paid before you can park again. We may suspend auto top-up after a chargeback.
• Refunds. When you delete your account, we refund your remaining wallet balance to the bank account you paid from. You can also ask for a refund of your balance at any time by emailing support@park4me.nl. If you believe a session was charged incorrectly, contact us and we will review it and correct it where needed.

As a consumer you may withdraw from your Park4Me contract within 14 days of creating your account, without giving a reason. To do so, send us a clear statement, for example by email to support@park4me.nl. You can use the model withdrawal form below, but you don't have to.

If you asked us to start the service within those 14 days, for example by starting a parking session, and you then withdraw, you pay only a proportionate amount for the service already provided: the parking sessions (and any service fee) completed before you told us you were withdrawing. We refund all other payments, including the rest of your wallet balance, within 14 days of receiving your withdrawal, using the payment method you used. Unused balance can also be refunded at any time afterwards, as described in section 4.

Park4Me is a tool that helps you pay for parking. You remain responsible for parking legally and for checking that a session is active when it needs to be, especially with automatic starts, which depend on your car and network connections. Park4Me does not pay parking fines ("naheffingsaanslagen") for you. If you receive a fine while the app showed an active session, contact us: we will provide the session details you need to object with the municipality. If a fine was caused by an error on our side, you may be entitled to compensation under section 7.

We work to keep Park4Me available and correct, but we cannot guarantee that the service is always uninterrupted or free of errors. We may change or improve features over time.

To the extent permitted by law, our liability for damage resulting from the use of Park4Me is limited to direct damage, up to the amount you paid through Park4Me in the three months before the event that caused the damage. To the extent permitted by law, we are not liable for indirect or consequential loss, such as lost time or lost profit.

These limitations do not apply to damage caused by our intent or gross negligence, and they do not limit any rights you have as a consumer under mandatory Dutch or EU law.

You can stop using Park4Me and delete your account at any time (see Delete your account). We may suspend or end an account in case of misuse, fraud or unpaid outstanding amounts, and will tell you why.

How we handle personal data is described in our privacy policy.

We may update these terms as the product changes. The date at the top shows the latest version. We will notify you in the app or by email at least 30 days before a material change takes effect. If you do not agree, you can delete your account before then and get your balance refunded.

These terms are governed by Dutch law. For questions or complaints, email support@park4me.nl; we aim to respond within 2 working days. If we cannot resolve a dispute together, it can be submitted to the competent court in the Netherlands. As a consumer you keep the protection of the mandatory rules of the country where you live.