Support
Contact us
Email us at support@park4me.nl. We answer in English or Dutch, usually within 2 working days. Tell us the email address of your account and, if it's about a session, its date and time.
Frequently asked questions
How do I start and stop a parking session?
Open the app where you parked and tap Park here. The app finds the zone from your location and shows its code (for example 19157) and the price. Check them and confirm. When you leave, tap End parking. Sessions only start when you start them. The one exception is automatic parking in the car, which is experimental and off unless you switch it on (see below).
How is a session billed?
By the second, at the city's tariff for the zone. A session that ends within 60 seconds is free. After that, it is billed from the moment it started.
How do I pay?
With a debit or credit card that you add once in the app, under Profile → Payment card. Your bank confirms the card when you add it (3D Secure). Prepaid cards aren't accepted. You can replace the card at any time. If you remove it, anything you still owe is charged to it first, and you can't remove it while you're parking.
What is the €15 hold?
When you start parking, we put a €15 hold on your card. Your bank reserves the amount, but nothing is charged yet. Your parking costs add up, and when they reach €15 we charge the hold and place a new one. After 6 days at the latest we charge what you owe from the hold and release the rest. Amounts under €0.50 are carried over to the next charge. You only pay for the time you parked, and you get an email receipt for every charge.
What if my card is declined?
If your card refuses a new hold while you're parking, the session is stopped and you get a notification. You can't start parking again until a new hold goes through, for example after you update your card.
Can I get a refund?
If you think a session was charged wrongly, send us its date and time and we'll look into it and correct it where needed.
I got a parking fine. What now?
Park4Me doesn't pay fines. If the app showed an active session at the time, email us the details of the fine. We'll send you the session record so you can object with the municipality. The terms explain this in more detail.
How do I delete my account?
In the app, go to Profile → Delete account. If you don't have the app, email us from the address you signed up with. More on deleting your account.
Does Park4Me work on my car's screen?
Yes, if your car has Google built-in (Android Automotive). You park from the car's screen the same way as on your phone. In the car you can also switch on automatic parking. It's experimental and off by default. When it's on, the app reads the car's gear position and speed to start and end sessions by itself, and it can get this wrong, so keep an eye on it. The app only reads these signals. It never controls the car. Automatic parking doesn't run on the phone app.